Boosting sales and customer confidence with a custom eCommerce Solution for the food delivery industry.

Customer Background

Fresh Meal Plan is a meal plan delivery service that delivers freshly prepared meals straight from our kitchen right to your door. The Fresh Meal Plan offers fully cooked meals that simply need to be reheated and are ready to serve. With hundreds of options to choose from and several plans accommodating dietary needs, it’s easy to find a plan that works for your needs.

Industry

Food

The Challenges

Fresh Meal Plan already had their eCommerce front store active and running when they contacted Sigma Solve. FNP was facing multiple challenges with order processing. Customers were not able to place orders for multiple products under one order, and reordering was difficult, too. They also lacked script notifications, which usually improved sales.

  • Building a mobile app to increase customer reach
  • and developing a mechanism that offers subscription plans
  • The website disconnected from the sales team, leading to communication gaps.
  • Combining two separate databases into one and connecting to the website.
  • The sales team required daily logins to the website admin for order updates.
  • The customer support team was devoid of customer details and order information.

The Solution

Sigma Solve had its task cut to build a mobile app that enables customers to order multiple meal options in a single order, and customers can be able to repeat the order with one or two clicks. Also, FMP wanted user account management from the mobile app itself. Sigma Solve built an app that notified customers about healthy meal options or card abandonment to improve sales. Sigma Solve ensured the addition of allergies and other preferences in customer details for smooth order processing. We simplified the checkout process and customer support.

  • Sigma Solve Implemented and consolidated multiple eCommerce sites
  • Upgraded the nopCommerce platform and integrated Salesforce
  • Developed a mobile app for an enhanced user experience and better reach.
  • A customized admin menu to manage weekly menu posts for varied meal plans.
  • Utilized nopCommerce products for diverse cuisines in multiple meal plans.

The Outcome

Sigma Solve undertook a rigorous development process to build a nomCommerce-based eCommerce solution that solved every challenge related to order management and customer experiences. We ensured that FMP could increase its sales effortlessly by enabling customers to repeat their orders. Consequently, we reduce customer attrition significantly.

  • Enhanced overall workflow by 80%

Sigma Solve helped improve sales by 40%

Improved order processing efficiency by 87%

Enhanced customer satisfaction by 67%

Reduced order cancellations by 38%

High-Fidelity Wireframes

Client Testimonial

quote
Fantastic communication. I will work with Sigma Solve again on my next enterprise project.

William B.

Dentints
Sigma Solve offers professional, enterprise solutions and prompt service. Lines of communication are always open and the project managers are available by phone, Skype, or email.

James J.

Sigma Solve Inc. has been the go-to company for our IT consulting projects. They have consistently delivered enterprise software solutions exceeding our clients' expectations while working within tight schedules and budgets. I highly recommend them.

Jeff Hillier

Sigma Solve has been a pleasure to work with over the years. They do everything from website design to SEO for us. Very easy to work with and a very good value.

Dave Ridgely

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them.

Andy Narendra

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Sigma Solve is a very excellent company for web design and app development. They provide a wide range of IT services and solutions by their strategy, consultation, technology, and operations. It's a nice and productive workplace.

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We have been working with Sigma Solve for almost four years and they have been a fantastic partner. They are very intelligent, creative, efficient, and they always deliver on time and within budget. I would highly recommend them.

Michael Gavelek

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Our company recently purchased a website/shopping cart template from 3DCart. After all of our work was completed, we found that we still needed some minor changes. We were directed to Sigma Solve for solutions. The Sigma Solve team is very professional and helpful. We highly recommend their expertise and service.

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Excellent web development company. My clients are very happy with the quality of work, low cost, communication, and quality of service. We would recommend Sigma Solve to anyone looking for custom software application development.

Sandeep Gohil

Very good experience with this company. Biren is both very communicative and helpful in his approach. His coding improved the look of our website tenfold. Feel free to contact us for more info.

Natasha Fowkes

Job well done. Sigma Solve is easy to work with and services were completed very quickly. We will use them again.

J McMasters

Sigma Solve handled a highly customized project with professionalism and delivered a quality site. They were, responsive to our needs at every stage of the process, from planning and design through testing and launching our e-commerce site.

Kirsten Lambert

The City of Tacoma awarded Sigma Solve a few of the Shopping Websites redesign projects. Their team worked with our team throughout all of the phases of the project, which included design, creation, testing, and implementation. Thank you, Sigma Solve.

Mike Hammoud

AWESOME!!! I can spend a lot of time talking about Sigma Solve's professionalism, thoroughness, knowledge, patience, etc. But none of these fit better than simply saying they are AWESOME to work with.

Alvin Butler

We are developing a new website on the Magento platform. Sigma company implemented this project from day one of the development. They are real people with professional backgrounds.

Michael Danielov

We used Sigma Solve to create our eCommerce website and to perform SEO on two websites. I have been very pleased with the SEO work. Before, you could not find either one of my companies on a Google search. Now we pop up on the first page on a variety of searches.

Russ Martin

Consistent and high-quality with thoughtfully implemented solutions!

Todd Handler

Cardwave used Sigma Solve to help us develop a new data recovery service website using the 3D cart platform. Biren was extremely knowledgeable and patient as we did change the specs and requirements at certain points during the project. I would highly recommend Sigma Solve.

Paul Norbury

Sigma Solve has been very cooperative, very timely, and very professional while building my site AND with much-needed updates and changes since the site went live. I HIGHLY RECOMMEND you contact Sigma Solve!

Larry Hillis

Sigma Sovle did an excellent job!

John Mwesigwa

Our e-commerce provider suggested we switch to a responsive design so our site. With this new customization now on our site, this was easier said than done, unless you're Biren Zaverchand with Sigma Solve. Absolute 1000% satisfaction.

Robert Willingham

I would like to recommend Biren Zaverchand at Sigma Solve. I found him to be very skilled in his coding work particularly in making customizations on our Volusion website. I was very pleased to find him as it had been difficult to obtain anyone able to do this customization.

Natasha Fowkes

Sigma Solve provides excellent CRM and cloud computing solutions.

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When my website projects are faced with technology hurdles and coding issues, my first and last call is to Sigma Solve. Biren is our go-to guy when in need and I find his turnaround time has always met our deadlines. I strongly recommend the sharp team at Sigma Solve for any scale projects.

Ed Butera