Simplifying Laboratory Operations Through One Connected Platform
Industry
Healthcare
Overview
The client is a renowned dental services provider specializing in prosthetic restoration orders, managing coordination between dentists, labs, and manufacturers.
Challenge
The company relied on fragmented, manual workflows for case tracking, billing, and collaboration. As volumes increased, this led to delays, errors, and limited visibility across stakeholders. The need was to bring structure, accuracy, and transparency into a single system.
Key objectives included:
- Eliminating manual case tracking across multiple stakeholders
- Structuring the full case lifecycle from creation to delivery
- Automating billing to reduce errors and manual effort
- Enforcing secure, role-based access across user types
- Enabling digital case file transfer with future scanner integrations
- Providing real-time visibility into operations and financials
- Centralizing communication between labs, dentists, and manufacturers
The Solution
Sigma Solve combined healthcare technology expertise with enterprise-grade software engineering to deliver a Laboratory Management System (LMS) to digitize and streamline case handling, billing, invoicing, payments, and collaboration between dentists, labs, and manufacturers.
Core capabilities:
- End-to-end case lifecycle management with tracking and automated timelines
- Automated invoicing, payments, credit/debit memos, and monthly statements
- Super Admin and role-based access for Admins, Staff, Dentists, and Manufacturers.
- OTP-secured logins and activity tracking
- Secure digital file uploads with planned scanner integrations (3Shape, iTero, Medit)
- Automation and Transparency in reporting for billing, production, and client activity
- Messaging system for structured stakeholder communication
- Scalable architecture with integrations for CRM and payments
Outcome
The company moved from manual, disconnected processes to a single system that standardizes case management, billing, and collaboration. The platform introduced real-time visibility, reduced manual coordination, and improved accuracy across operations and financial workflows, enabling faster turnaround and more reliable execution.