The Customer Experiences With Costa Coffee that Leave You Spellbound

Customer Background

Costa Coffee, the world’s second-largest coffee chain, wished to elevate the coffee experience for US coffee lovers. Amid covid scares, Costa Coffee wanted to introduce smart cafes, autonomous coffee vending machines that can provide cafe-like coffee in just 90 seconds, round the clock. Sigma Solve helped Costa Coffee bridge the gap between emerging technologies and the known convenience of a regular cafe.

Industry

Food & Beverages

The Challenges

Costa Coffee wanted to transform the coffee experience by making various coffee options available for customers in 90 seconds. Developing software and deploying an AI-powered solution that autonomously manages vending machines required the juggling of multiple technologies, expertise in emerging technologies, effective automated testing, and the integration of a program into machines.

  • Instructing the coffee vending machine to create a perfect barista-like coffee required an event-oriented mechanism.
  • Managing refillment within the machine and inventory upon instruction demanded an out-of-the-box idea.
  • Developing and maintaining the frontend layer for the kiosk and mobile app requires a well-organized and scalable architecture.
  • Testing the machine was a bottleneck. It required script-based workflow automation to initiate one-click automation and validation.
  • Infrastructure and deployment required meticulous planning, especially given the project’s complexity and unique architecture.
  • Integrating real-time data tracking and analytics was critical to managing the machines’ inventory, sales, and vending machine health.
  • Sigma Solve wanted to ensure operational reliability and security to enhance consistent product availability and enhanced customer experiences.
  • Sigma Solve was tasked with developing a data reporting module that can provide insights into sales and inventory to strategize more sales through marketing.

The Solutions

Sigma Solve constituted a team of AI and cloud experts alongside highly skilled developers to implement a cloud-based, DevOps-driven system to build Costa Coffee’s autonomous vending machine-based retail store. We leveraged cutting-edge technologies and empowered coffee machines with artificial intelligence to pour glasses with the finest quality coffee. AI enabled Costa Coffee to predict demands, manage inventory, and offer coffee 24*7 in previously impossible locations, prioritizing sustainability.

  • Sigma Solve implemented a Hexagonal Architecture, streamlining the communication between components and enabling an event-driven mechanism for seamless instruction delivery.
  • The responsible API would pull the information, fire the sequence of instructions for timely refills, and minimize downtime, guaranteeing a smooth coffee preparation process.
  • Sigma Solve employed a Headless Architecture, initially using React JS and later transitioning to a low-code platform, Retool. This saved costs and ensured modular and efficient front-end development.
  • Sigma Solve implemented QA automation using Postman collections, enabling script-based testing.
  • Sigma Solve automated deployment processes, incorporating Node.js API infrastructure, scripting languages, and AWS services like S3. Slack notifications facilitated quick responses to deployment outcomes, minimizing manual interventions.
  • Cloud services were utilized to store and analyze data, making perfect sense for managing inventory and sales.
  • A data collection and analysis system was installed to obtain insight into consumer behavior and help strategize marketing campaigns.

The Outcomes

Less human intervention, less time consumption, beverages on-the-go, secure online payment options, and quality consistency are some of the achievements of the partnership between Sigma Solve and Costa Coffee when Covid was at its peak in the US.

Postman collections reduced testing time to 15-20 minutes, ensuring quick identification and resolution of bugs.

An end-to-end automation solution reduced costs by hundreds of dollars and human dependency.

Sigma Solve resolves Costa Coffee’s workforce-related problems and enhances customer experiences in multiple ways. 

Costa Coffee was able to reduce its labor costs significantly while delivering customer satisfaction.

Client Testimonial

quote
Fantastic communication. I will work with Sigma Solve again on my next enterprise project.

William B.

Dentints
Sigma Solve offers professional, enterprise solutions and prompt service. Lines of communication are always open and the project managers are available by phone, Skype, or email.

James J.

Sigma Solve Inc. has been the go-to company for our IT consulting projects. They have consistently delivered enterprise software solutions exceeding our clients' expectations while working within tight schedules and budgets. I highly recommend them.

Jeff Hillier

Sigma Solve has been a pleasure to work with over the years. They do everything from website design to SEO for us. Very easy to work with and a very good value.

Dave Ridgely

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them.

Andy Narendra

Sigma Solve has been a great partner with Wild Coffee Marketing and Wild Coffee Content. The dev for our new business is on time and on budget, and so is the work we bring the Sigma Solve team in for our other clients. Thank you!

Salomon Wancier

Sigma Solve is a very excellent company for web design and app development. They provide a wide range of IT services and solutions by their strategy, consultation, technology, and operations. It's a nice and productive workplace.

George Nicholas

The highly skilled developers has done a fantastic job as per my requirements. Sigma Sovle is committed to deliver good quality service.

Jacob Watson

Sigma Solve Inc. is the best web development company I have ever worked with. They are extremely responsive, and what is equally important is they care very much about the quality of their work. I highly recommend them.

Tim Krejdovsky

Amazing support services! Great response time, and very thorough. I have worked with other internet service companies in the past, where communication and knowledge were extremely poor. Sigma Solve has been been an awesome company to work with!

Tori Swaim

Very skilled, easy to work with, and Sigma Solve has a technical business that is available around the clock 24/7. They have a superior response time and provide good solutions for technical challenges. I highly recommend Sigma Solve for website and application development.

Arash Kia

We have been working with Sigma Solve for almost four years and they have been a fantastic partner. They are very intelligent, creative, efficient, and they always deliver on time and within budget. I would highly recommend them.

Michael Gavelek

Sigma Solve is our go-to custom programming service. We email them with what we'd like to have programmed. They email back a realistic quote. We say “Do it``. And they do the programming… And the programming WORKS.

Eben Brown

Our company recently purchased a website/shopping cart template from 3DCart. After all of our work was completed, we found that we still needed some minor changes. We were directed to Sigma Solve for solutions. The Sigma Solve team is very professional and helpful. We highly recommend their expertise and service.

Warren Miller

Excellent web development company. My clients are very happy with the quality of work, low cost, communication, and quality of service. We would recommend Sigma Solve to anyone looking for custom software application development.

Sandeep Gohil

Very good experience with this company. Biren is both very communicative and helpful in his approach. His coding improved the look of our website tenfold. Feel free to contact us for more info.

Natasha Fowkes

Job well done. Sigma Solve is easy to work with and services were completed very quickly. We will use them again.

J McMasters

Sigma Solve handled a highly customized project with professionalism and delivered a quality site. They were, responsive to our needs at every stage of the process, from planning and design through testing and launching our e-commerce site.

Kirsten Lambert

The City of Tacoma awarded Sigma Solve a few of the Shopping Websites redesign projects. Their team worked with our team throughout all of the phases of the project, which included design, creation, testing, and implementation. Thank you, Sigma Solve.

Mike Hammoud

AWESOME!!! I can spend a lot of time talking about Sigma Solve's professionalism, thoroughness, knowledge, patience, etc. But none of these fit better than simply saying they are AWESOME to work with.

Alvin Butler

We are developing a new website on the Magento platform. Sigma company implemented this project from day one of the development. They are real people with professional backgrounds.

Michael Danielov

We used Sigma Solve to create our eCommerce website and to perform SEO on two websites. I have been very pleased with the SEO work. Before, you could not find either one of my companies on a Google search. Now we pop up on the first page on a variety of searches.

Russ Martin

Consistent and high-quality with thoughtfully implemented solutions!

Todd Handler

Cardwave used Sigma Solve to help us develop a new data recovery service website using the 3D cart platform. Biren was extremely knowledgeable and patient as we did change the specs and requirements at certain points during the project. I would highly recommend Sigma Solve.

Paul Norbury

Sigma Solve has been very cooperative, very timely, and very professional while building my site AND with much-needed updates and changes since the site went live. I HIGHLY RECOMMEND you contact Sigma Solve!

Larry Hillis

Sigma Sovle did an excellent job!

John Mwesigwa

Our e-commerce provider suggested we switch to a responsive design so our site. With this new customization now on our site, this was easier said than done, unless you're Biren Zaverchand with Sigma Solve. Absolute 1000% satisfaction.

Robert Willingham

I would like to recommend Biren Zaverchand at Sigma Solve. I found him to be very skilled in his coding work particularly in making customizations on our Volusion website. I was very pleased to find him as it had been difficult to obtain anyone able to do this customization.

Natasha Fowkes

Sigma Solve provides excellent CRM and cloud computing solutions.

Henry McNichols

When my website projects are faced with technology hurdles and coding issues, my first and last call is to Sigma Solve. Biren is our go-to guy when in need and I find his turnaround time has always met our deadlines. I strongly recommend the sharp team at Sigma Solve for any scale projects.

Ed Butera