Streamlined Service Request Management: Creatio CRM Integration and Efficient Dealer Portal Solution

Customer Background

Kawasaki is a well-known Japanese automobile company with stakes across the world. It was the first foreign vehicle manufacturer to open a manufacturing plant in America. Several far-sighted Kawasaki executives germinated the idea way back in 1974, and it was simple to enhance internal communications among stakeholders.

Industry

Manufacturing

The Challenges

Kawasaki contacted the Sigma Solve team to create a system that could be used internally to deliver the best service to their customers. Kawasaki wanted regular scheduling of the activities in the online software.

  • Manage customer requests easily and efficiently to track the daily influx of tickets.
  • Users constituted dealers, suppliers, and end-users, with the admin’s responsibility.
  • Adding notes/comments to account for documentation from the user’s side.

The Solution

With a brand-approved look and feel, the ordering process is smooth and fully functional to take in multiple products. There is an ability to make custom products and reduce spam and bot users.

  • Cisco integration to provide call service directly from Creatio.
  • Admin users manage service desk tickets.
  • Quick and fast resolutions to customers’ problems and dealers’ issues raised.

High-Fidelity Wireframes

Client Testimonial

quote
Fantastic communication. I will work with Sigma Solve again on my next enterprise project.

William B.

Dentints
Sigma Solve offers professional, enterprise solutions and prompt service. Lines of communication are always open and the project managers are available by phone, Skype, or email.

James J.

Sigma Solve Inc. has been the go-to company for our IT consulting projects. They have consistently delivered enterprise software solutions exceeding our clients' expectations while working within tight schedules and budgets. I highly recommend them.

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Sigma Solve has been a pleasure to work with over the years. They do everything from website design to SEO for us. Very easy to work with and a very good value.

Dave Ridgely

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them.

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Larry Hillis

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John Mwesigwa

Our e-commerce provider suggested we switch to a responsive design so our site. With this new customization now on our site, this was easier said than done, unless you're Biren Zaverchand with Sigma Solve. Absolute 1000% satisfaction.

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Ed Butera